Useful Contacts

Queries about your Barclays pension, pensioner benefits and estate planning

Barclays Bank UK Retirement Fund Pensions Administration - Pensioners can manage their Barclays UKRF pension online, using the ePA (electronic Pensions Administration) website, provided by the administrator Willis Towers Watson. The ePA system allows you to check your monthly pension payment, view your tax and P60 details, amend your address and view trustee updates, reports and newsletters.


You can still contact the Barclays Team at Willis Towers Watson by post, e-mail, or telephone 01737 227567 with queries about your pension, or to report any changes to your bank details. If you wish to change your address and are unable to do this via ePA, you must send notification in writing, signed and dated to:

Barclays Bank UK Retirement Fund
Willis Towers Watson
P O Box 709

The helpline number operates 9.00am to 5.00pm (UK time), Monday to Friday, with an out-of-hours message service. You can also use this number if you want to opt out of receiving CONNECTION magazine . When contacting the helpline, you will need to provide your date of birth, NI number and payroll employee ID number for identification purposes.

BARCLAYS HR SERVICES - For employer reference queries, or about HR issues, please telephone 0800 145 6013 , or send a letter to:

P O Box 12
Barclays House
1 Wimborne Road
BH15 2BB

ZEDRA Trust Company (UK) Limited will provide UK Trust and fiduciary services that were previously provided by Barclays Trust Company Limited

These are: Willsafe storage, executorship, estate administration, probate, power of attorney and trustee services.

The contact details for existing or new customers are:

Willsafe storage: Willsafe, P.O. Box 6255, Stratford-upon-Avon, CV37 1NT. Telephone: 01606 313000, option 2

Power of attorney, trustee services and probate services (including estate administration and executorship) Zedra Trust Company (UK) Limited, Osborne Court, Northwich, Cheshire, CW9 7UE. Telephone 01606 313000, Option 3

Alternatively e-mail